私隱政策

1. 引言

Mova（「我們」、「我們的」）重視您的私隱。本私隱政策說明我們如何收集、使用、披露和保護您在使用我們的網站和服務時提供的個人資料。使用我們的服務即表示您同意本私隱政策中描述的做法。

2. 我們收集的資料

我們可能收集以下類型的個人資料：

• 帳戶資料：姓名、電郵地址、電話號碼、密碼
• 訂單資料：帳單地址、送貨地址、購買記錄、付款資料（透過第三方支付處理商）
• 技術資料：IP 地址、瀏覽器類型、裝置資料、Cookie
• 使用資料：瀏覽歷史、搜尋查詢、互動記錄
• 通訊記錄：您與我們的客戶服務團隊的通訊內容

3. 我們如何使用您的資料

我們使用您的個人資料用於：

• 處理和履行您的訂單
• 管理您的帳戶和提供客戶支援
• 向您發送訂單確認、運送更新和其他交易性通訊
• 改善我們的網站、產品和服務
• 向您發送營銷通訊（如您已選擇接收）
• 檢測和防止欺詐及其他非法活動
• 遵守法律義務

4. Cookie 和追蹤技術

我們使用 Cookie 和類似技術來：

• 記住您的偏好設定和登入狀態
• 分析網站流量和使用模式
• 提供個人化內容和廣告
• 改善網站功能和用戶體驗

您可以透過瀏覽器設定管理 Cookie 偏好。請注意，禁用 Cookie 可能影響網站的某些功能。

5. 資料分享和披露

我們可能與以下第三方分享您的個人資料：

• 服務提供商：物流公司、支付處理商、托管服務提供商
• 商業合作夥伴：名人經紀公司、活動主辦方（僅限必要資料）
• 法律要求：執法機構、監管機構（在法律要求的情況下）
• 業務轉讓：在合併、收購或資產出售的情況下

我們不會出售您的個人資料給第三方作營銷用途。

6. 資料安全

我們採取合理的技術和組織措施來保護您的個人資料，包括：

• 使用 SSL/TLS 加密傳輸敏感資料
• 安全的密碼雜湊和存儲
• 定期安全審計和漏洞掃描
• 限制員工訪問個人資料
• 與符合安全標準的第三方服務提供商合作

然而，沒有任何傳輸或儲存方法是 100% 安全的，我們無法保證絕對的安全性。

7. 您的權利

根據香港《個人資料（私隱）條例》，您有權：

• 訪問權：要求查閱我們持有的您的個人資料副本
• 更正權：要求更正不準確或不完整的個人資料
• 刪除權：在某些情況下要求刪除您的個人資料
• 反對權：反對處理您的個人資料作直接營銷用途
• 撤回同意：撤回您先前給予的同意

如需行使這些權利，請透過下方的聯絡方式與我們聯繫。

8. 資料保留

我們只會在實現收集目的所需的時間內保留您的個人資料，或在法律要求的範圍內保留。具體保留期限包括：

• 帳戶資料：帳戶有效期間及關閉後 1 年
• 訂單記錄：交易完成後 7 年（稅務和會計目的）
• 營銷通訊：直至您取消訂閱或撤回同意
• 技術日誌：最多 12 個月

9. 未成年人私隱

我們的服務不面向 18 歲以下的未成年人。我們不會故意收集未成年人的個人資料。如果您是家長或監護人，並認為您的孩子向我們提供了個人資料，請聯繫我們，我們將刪除相關資料。

10. 國際資料傳輸

您的個人資料可能會被傳輸至和存儲在香港以外的國家或地區，這些地方的資料保護法律可能與香港不同。我們將採取適當措施確保您的資料在傳輸時受到充分保護。

11. 第三方連結

我們的網站可能包含通往第三方網站的連結。我們對這些外部網站的私隱做法不承擔責任。我們建議您在訪問這些網站時查閱它們的私隱政策。

12. 私隱政策的變更

我們可能不時更新本私隱政策。任何重大變更將在本頁面上發布，並更新「最後更新日期」。繼續使用我們的服務即表示您接受修訂後的私隱政策。

1. Introduction

Mova ("we", "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, password
• Order Information: Billing address, shipping address, purchase history, payment information (via third-party payment processors)
• Technical Information: IP address, browser type, device information, cookies
• Usage Information: Browsing history, search queries, interaction records
• Communication Records: Your communications with our customer service team

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send you order confirmations, shipping updates, and other transactional communications
• Improve our website, products, and services
• Send you marketing communications (if you have opted in)
• Detect and prevent fraud and other illegal activities
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Provide personalized content and advertising
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain website features.

5. Data Sharing and Disclosure

We may share your personal information with the following third parties:

• Service Providers: Logistics companies, payment processors, hosting service providers
• Business Partners: Celebrity agencies, event organizers (only necessary information)
• Legal Requirements: Law enforcement agencies, regulatory authorities (when legally required)
• Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Using SSL/TLS encryption for transmitting sensitive data
• Secure password hashing and storage
• Regular security audits and vulnerability scanning
• Restricting employee access to personal information
• Working with third-party service providers that comply with security standards

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Erasure: Request deletion of your personal information in certain circumstances
• Object: Object to the processing of your personal information for direct marketing
• Withdraw Consent: Withdraw consent you have previously given

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:

• Account information: Duration of account validity plus 1 year after closure
• Order records: 7 years after transaction completion (for tax and accounting purposes)
• Marketing communications: Until you unsubscribe or withdraw consent
• Technical logs: Up to 12 months

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

10. International Data Transfers

Your personal information may be transferred to and stored in countries outside of Hong Kong, where data protection laws may differ. We will take appropriate measures to ensure your data is adequately protected during transfer.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies when visiting these websites.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised Privacy Policy.